Ordered, answered plainly.

One unit. Every product page states MOQ 1 unit. Samples and single-off prototypes are treated the same as volume orders — the geometry and the inspection regime do not change at low volumes.

Engineering replies within one business day. We read your drawing or your failure description, then reply with a geometry recommendation, the tolerance class we hold, and the volume price.

Yes. OEM, private label and bulk supply are standard. Your branding on the toolholder and documentation, your packaging, your part number printed on the tool.

Yes. Send a drawing or a sample that is failing. We develop the geometry with you — diameter, rake, clearance, flute count and coating are chosen for your feature, not copied from a standard catalogue.

Standard items ship from stock. Custom geometry starts with a prototype; timeline depends on how far the geometry is from a published item. We quote it with the sample, not after.

Standard international terms (T/T, L/C). For a first order we usually quote a pro-rata deposit schedule. Ask us — it is negotiable.

Yes. The values on every product page — diameter range, tolerance, runout, coating, hardness — are the values supplied in production. They are not marketing ranges. See /editorial-policy/ for how our data is produced.

Runout is measured at the cutting end on a calibrated measuring system, and the value is reported per lot. A tool with no published runout figure is not one we would ship.

Yes, within our published bands. If your requirement falls outside a published band we say so at the quote stage rather than delivering and finding out later.

TiAlN, DLC, diamond-like, or no coating — chosen for the workpiece and the coolant regime. Coating is a process variable, not an upsell; sometimes the right answer is none.

Solid carbide grades matched to workpiece hardness and material behaviour under the cut. Grade selection is part of the specification, not a fixed choice per product.

On request, per lot. Dimensional verification — diameter, runout, length — is done before release; the report documents it.

Twelve months standard. A tool that fails within warranty under the stated cutting conditions is replaced — no wear-parts argument.

Send the tool and the cutting conditions. We investigate cause, not blame. If it is us, we replace it and adjust the specification. If it is the conditions, we tell you what we found and what we recommend.

Yes. Batch traceability is part of the quality system, so a specific batch can be identified and dealt with.

Yes, to 70+ countries. We handle export documentation and choose the carrier for the route.

Yes. Sample parcels by express, volume by sea or rail. Both leave under the same inspection.